Terms of service

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information about us

www.sbdapparel.co.za is a site owned and operated by SBD Apparel Limited South Africa (“We”); we are a company registered in South Africa  under registration number 2015/28 6952/07. Our registered office is SBD APPAREL South Africa(Pty) Ltd 1266 Mignon Street
Mountain View
Pretoria

Contract

We use PayFast to provide security in handling online transactions. As a result, your credit/debit card is charged for the items ordered as soon as you confirm your order. It is only when your goods are dispatched to you that there is a binding contract. We have the right to refuse to supply any goods ordered by you.

Shipping

For more information about shipping please see our Shipping page.

Returns and exchanges

For more information about returns and exchanges please see our Returns and Exchanges page.

Availability of goods

All products are subject to availability, however it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled.

Claims for damage in transit, incorrect goods and non-deliveries

It is the customer’s responsibility to notify us of any incorrect or damaged goods supplied within 48 hours of delivery. We will not accept liability for goods lost in transit unless we are notified within five days from the expected delivery date.

We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.

How can you contact us?

If you have any questions or comments about this website or these terms and conditions, or in the event that you wish to make a complaint, please do not hesitate to contact our customer service team at info@sbdapparel.co.za